CloudBridal End-User License Agreement (EULA)

Effective Date: March 28, 2026 Last Updated: November 3, 2026

This End-User License Agreement ("EULA") is incorporated by reference into the CloudBridal Terms and Conditions ("Terms" or "TOS") available at cloudbridal.com. This EULA governs your rights and obligations when using the CloudBridal software application. Capitalized terms not defined here have the meanings given in the Terms.

This EULA is published by Cloud Innovations LLC ("CloudBridal," "we," "us," or "our"). By creating an account, accessing, or using CloudBridal, you ("Merchant," "you," or "your") agree to be bound by this EULA in addition to the Terms.

For questions about this EULA, contact us at support@cloudbridal.com.

1. Software Delivery and Access

1.1. SaaS Model. CloudBridal is provided exclusively as a cloud-based software-as-a-service (SaaS) application. There is no downloadable software, native mobile application, desktop application, or offline-capable version of CloudBridal.

1.2. Access. The Service is accessed via web browser over a secure HTTPS connection at a URL designated by CloudBridal.

1.3. Internet Required. An active internet connection is required at all times to use CloudBridal. CloudBridal does not offer offline mode, local data caching, or any functionality that operates without an internet connection.

1.4. Browser and Device Requirements. CloudBridal requires a modern web browser with JavaScript, cookies, and WebSocket support enabled. CloudBridal does not guarantee compatibility with all browsers, browser versions, devices, or configurations. CloudBridal is not responsible for issues caused by unsupported or outdated browsers, browser extensions, plugins, or device configurations.

2. License Grant

2.1. Grant. Subject to your compliance with the Terms and this EULA, CloudBridal grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the CloudBridal application during your active subscription term, solely for your internal business operations.

2.2. Restrictions. This license does not include the right to:

(a) download, copy, install, or run any part of the CloudBridal software locally;

(b) sublicense, resell, lease, lend, or otherwise distribute access to CloudBridal to any third party;

(d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of CloudBridal;

(e) remove, alter, or obscure any proprietary notices, labels, or branding on the application; or

(f) use CloudBridal for any purpose other than as described in Section 2.1.

2.3. Subscription Term. Your right to use CloudBridal continues only during the term of your active subscription (whether paid or free). Upon expiration or termination of your subscription, your license to use CloudBridal terminates immediately, subject to the data retention provisions in Section 8.

3. Subscription Plans and Features

3.1. Plan Tiers. CloudBridal may offer multiple subscription tiers with different feature sets, usage limits, and pricing. Current plan details and pricing are available at cloudbridal.com.

3.2. Feature Availability. Certain features may be available only on specific plan tiers. You may only use features included in your current subscription plan.

3.3. Modifications. CloudBridal reserves the right to modify plan features, pricing, usage limits, introduce new plans, or discontinue existing plans at any time. CloudBridal will make reasonable efforts to provide notice of material changes, but is not obligated to maintain any specific plan, feature set, or pricing structure. If you do not agree with a change, your remedy is to cancel your subscription in accordance with the Terms.

4. Accounts and Users

4.1. Account Registration. Each CloudBridal account represents a single business entity. You are responsible for providing accurate and current business information during registration and keeping it updated.

4.2. Staff Members. You may add staff members to your CloudBridal account. Each staff member may be assigned role-based permissions that control their access to features and data within your account. You are responsible for configuring appropriate permission levels for your staff and for all actions taken by staff members under your account.

4.3. Account Security. You are responsible for all activity that occurs under your account. You must maintain the security of your login credentials, ensure staff members protect their credentials, and promptly disable access for any staff member who no longer requires it. CloudBridal may offer security features such as two-factor authentication (2FA) and strongly recommends their use for all accounts, particularly those handling financial data.

4.4. End Customers. Your end customers (the consumers who interact with your business through CloudBridal features like appointment booking or a client portal) access limited, public-facing features of the platform. They do not create full CloudBridal accounts. You are solely responsible for your relationship with your end customers and for ensuring your use of CloudBridal complies with any commitments you make to them.

5. Multi-Tenant Architecture and Data Isolation

5.1. CloudBridal is a multi-tenant platform, meaning multiple merchants share the same underlying infrastructure. Each merchant's data is logically isolated through architectural controls designed to prevent cross-tenant data access during normal operation.

5.2. While CloudBridal implements commercially reasonable data isolation measures, no system can guarantee absolute security against all possible threats. CloudBridal is not liable for unauthorized access to your data resulting from sophisticated attacks, zero-day vulnerabilities, or other security events beyond CloudBridal's reasonable control.

5.3. You must not attempt to access data belonging to other merchants, bypass tenant isolation controls, or exploit any vulnerability in the platform's security architecture. Any such attempt is a material breach of this EULA and the Terms.

6. Data Ownership and License

6.1. Your Data. You retain ownership of all data you and your staff input into CloudBridal, including but not limited to customer records, appointment data, orders, inventory information, financial records, uploaded documents, images, and other business data ("Merchant Data").

6.2. License to CloudBridal. By using CloudBridal, you grant Cloud Innovations LLC a limited, non-exclusive license to store, process, display, transmit, and otherwise handle Merchant Data solely as necessary to provide, maintain, and improve the Service. This license terminates when your Merchant Data is deleted in accordance with Section 8.

6.3. Aggregated Data. CloudBridal may use anonymized, aggregated data derived from Merchant Data (from which no individual merchant or customer can be identified) for analytics, benchmarking, product improvement, and marketing purposes. This right survives termination of your subscription.

7. Data Portability

7.1. Export Options. CloudBridal provides data export capabilities through the application's export features. Available export formats may include CSV, Excel, PDF, and other common formats. You may export your Merchant Data at any time during your active subscription using the available export tools.

7.2. Export Limitations. Export capabilities are provided on a per-feature basis. CloudBridal is not obligated to provide a single comprehensive export of all Merchant Data, custom export formats, data transformation services, or migration assistance. CloudBridal may modify, add, or remove export capabilities at any time.

7.3. Post-Termination Export. Upon termination of your subscription, you will have a limited grace period as described in Section 8 to export your data. After that period, you may lose access to export tools.

8. Data Retention and Termination

8.1. Active Accounts. During your active subscription, Merchant Data is retained in accordance with CloudBridal's data handling practices and applicable law.

8.2. Grace Period. Upon expiration or termination of your subscription (for any reason), CloudBridal will retain your Merchant Data for a reasonable period ("Grace Period"), during which you may export your data or reactivate your subscription. The length of the Grace Period is determined by CloudBridal at its discretion and is currently 30 days, but may be changed at any time.

8.3. Deletion. After the Grace Period, CloudBridal may delete your Merchant Data in its entirety, including all customer records, orders, appointments, uploaded files, and other data associated with your account. Deletion is permanent and irreversible. CloudBridal is not obligated to retain any Merchant Data beyond the Grace Period.

8.4. Exceptions. Certain data may be retained beyond the Grace Period where required by law, necessary for legitimate business purposes (such as audit trails of payment transactions), or where the data has been anonymized and aggregated as described in Section 6.3.

8.5. Soft Deletion. During your active subscription, records you delete within the application may be soft-deleted (marked as deleted but retained for audit trail purposes). Soft-deleted records are included in the data subject to the Grace Period and deletion schedule above.

9. Acceptable Use

9.1. You agree to use CloudBridal only for lawful purposes and in compliance with all applicable laws, regulations, and the Terms. Without limiting the foregoing, you agree not to:

(a) use CloudBridal for any illegal activity or to facilitate illegal transactions;

(b) process payments through CloudBridal for prohibited businesses or activities under Stripe's terms or applicable card network rules (see the CloudBridal Payment Processing Terms for details);

(c) upload, transmit, or store content that is unlawful, defamatory, obscene, or that infringes the intellectual property rights of any third party;

(d) use CloudBridal to send unsolicited commercial communications (spam) through email or SMS features;

(e) attempt to circumvent multi-tenant isolation, access other merchants' data, or probe the security of the platform;

(f) use automated tools to scrape, extract, or bulk-download data from CloudBridal except through authorized export features;

(g) resell, sublicense, or provide access to CloudBridal to third parties, whether for profit or otherwise;

(h) interfere with or disrupt the Service, servers, or networks connected to the Service; or

(i) use CloudBridal in any manner that could damage, disable, overburden, or impair the Service.

10. Content Responsibility

10.1. You are solely responsible for the accuracy, legality, and appropriateness of all content you and your staff upload or input into CloudBridal, including customer data, product information, images, documents, and communications sent through the platform.

10.2. CloudBridal does not review, monitor, or approve Merchant content. Before importing a website under Section 12.5, CloudBridal may check that you are authorized to import the address you name; that check concerns who is asking, not what the website contains, and is not a review or approval of any content. CloudBridal reserves the right to remove or disable access to any content at any time, for any reason, including content that CloudBridal believes violates the Terms, this EULA, or applicable law, or in response to a valid legal request.

10.3. You represent and warrant that you have all necessary rights, consents, and permissions to upload and use all content you provide through CloudBridal, including images, customer data, and documents.

11. Third-Party Integrations

11.1. CloudBridal may integrate with third-party services for functions such as payment processing, email delivery, SMS messaging, accounting, marketing, and authentication.

11.2. Your use of third-party integrations is governed by your own agreements with those third-party providers. CloudBridal facilitates these integrations as a technical convenience but is not a party to your relationship with any third-party service provider.

11.3. CloudBridal is not responsible for the availability, performance, accuracy, or security of any third-party service. Failures or disruptions in third-party services do not constitute a failure of the CloudBridal Service.

11.4. You acknowledge that enabling a third-party integration may involve sharing Merchant Data with the third-party service as necessary for the integration to function. You are responsible for reviewing and accepting the third party's terms and privacy policies before enabling any integration.

11.5. CloudBridal may add, modify, or discontinue third-party integrations at any time without notice.

11.6. Search Online results are supplied by a third-party search provider. You may use them only to find and add photos of items you sell within CloudBridal. You may not resell or redistribute search results, store them outside CloudBridal, or use them to train, test or evaluate artificial intelligence or machine learning models. Photos you add through Search Online are content you provide under Section 10, and you are responsible for having the designer's permission to use them.

12. Website Service

12.1. What the Website Service Is. The Website Service is an optional add-on through which CloudBridal builds, hosts, and serves a public website for your business ("Your Website") from content you provide, laid out in CloudBridal's templates. It includes hosting through the sub-processors listed in the CloudBridal Subprocessor Register, preview addresses, connecting a domain you own, forms through which visitors to Your Website send inquiries, appointment requests, newsletter signups, and stories with photos ("Visitor Submissions"), and an anonymous visit counter. The Website Service is billed on your subscription at the price shown in the application when you turn it on. While the Website Service is active, and notwithstanding Section 2.1, you may use it to publish Your Website to the public.

12.2. Website Content. "Website Content" means everything on Your Website that comes from you or that you direct CloudBridal to import: text, photographs and other images, videos, logos and other trademarks, testimonials and reviews, team and customer stories, page structure, and redirects. Website Content and Visitor Submissions are Merchant Data, and Website Content is content you provide under Section 10.

12.3. License to CloudBridal. In addition to the license in Section 6.2, you grant Cloud Innovations LLC a non-exclusive, worldwide, royalty-free license, for as long as the content remains in your account and solely to provide the Website Service to you, to:

(a) retrieve Website Content from a website you direct CloudBridal to import under Section 12.5;

(b) copy, store, and reformat Website Content;

(c) adapt Website Content to the Website Service, for example by resizing, cropping, compressing, or converting images, and by placing text and images into templates, sections, and page layouts;

(d) publicly display and distribute Website Content on Your Website and its preview addresses, including in the pages, feeds, and previews that search engines and social networks take from Your Website; and

(e) extend these rights to the sub-processors that host and deliver Your Website.

You keep ownership of Website Content. To the extent applicable law permits, you consent to the adaptations described in (c) and agree not to assert any moral rights against them.

12.4. Your Promises About Website Content. You represent and warrant that, for all Website Content you publish or direct CloudBridal to import:

(a) you own it, or hold a license that allows you and CloudBridal to copy, adapt, and publish it on Your Website as this Section describes. This includes photographs, written copy, logos, fonts and other files, and images supplied by a former website provider, designer, agency, or website platform;

(b) for designer and manufacturer images (such as lookbook and campaign photos), you have the designer's permission to use them on Your Website, as Section 11.6 requires for photos added through Search Online, and you will remove them when that permission ends, for example when you stop carrying the designer's line;

(c) for stock images, your stock license covers your use of them on Your Website, and was not issued only to a former website provider, designer, or agency;

(d) testimonials and reviews are genuine, come from your own customers, and are published with their permission; you will not publish testimonials or reviews taken from another business, or copied from a review site in breach of that site's terms;

(e) every identifiable person shown or named in Website Content (including customers in galleries and stories, and current or former staff) has consented to appearing on Your Website, or you have another lawful basis that applicable privacy law recognizes;

(f) publishing or importing it does not breach any agreement with a former website provider, designer, agency, photographer, or platform; and

(g) you keep any credit line or copyright notice that a license requires you to display.

Your indemnity obligations under the Terms include claims arising from Website Content, including content you direct CloudBridal to import.

12.5. Importing an Existing Website. You may ask CloudBridal to import a website you currently use.

(a) At your direction. You request an import in writing, by email to support@cloudbridal.com or through support chat. Your request directs CloudBridal to retrieve the publicly available pages at the address you provide, using automated software operated by CloudBridal staff, and to copy their text, images, logo, page structure, and page addresses (as redirects) into your account. CloudBridal does this on your behalf and at your direction. Imports retrieve only pages that are available without signing in.

(b) Your confirmation. Before an import starts, you must confirm in writing that you own the website's content or have the right to use it, and that you accept the import terms CloudBridal sends in reply to your request. These confirmations are your promises under Section 12.4. CloudBridal may keep your request, its reply, and your confirmation as a record of who requested the import, the address, how authorization was checked, and the wording you accepted.

(c) Authorization check. CloudBridal may check that you are authorized to import the address you name, for example by asking you to prove control of the domain or by contacting the business shown on the website, and may decline or pause an import or ask for verification. CloudBridal may refuse to import a website whose domain another CloudBridal merchant has connected or verified. Any check concerns who is asking, not which content is imported.

(d) As-is, into your draft. Imported pages and photos are placed in your unpublished draft as they were found on the source website. CloudBridal does not choose, edit, or approve imported content. Imported pages and photos do not appear on Your Website until you publish them: you decide what to keep, change, remove, and publish, and you are responsible for reviewing imported content before you publish it. An import may also fill in your business hours, social links, and site announcement, which show on Your Website straight away. CloudBridal may mark items that appear to belong to someone else, such as likely stock or designer photos; these marks are a convenience, not legal advice, and an unmarked item is not confirmed as yours.

(e) Content only. An import copies your content as it is. Design work beyond the import, including a bespoke theme, is a separate service under Section 12.6.

12.6. Bespoke Themes. A bespoke theme is a separate paid service, described in its own written quote or order. CloudBridal builds a bespoke theme only with Website Content you have provided or confirmed under Section 12.4. CloudBridal owns the bespoke theme's code, as it owns the rest of the Service under Section 15.1. While your Website Service subscription is active, you have exclusive use of the bespoke theme's design: CloudBridal will not offer that design to another customer. Your Website Content, logos, and other brand assets used in the theme remain yours.

12.7. Your Website's Own Notices and Scripts. You are responsible for Your Website's own legal notices, including its privacy policy, cookie disclosures, terms, and accessibility statement, including any you create from a CloudBridal template. Analytics, advertising, and other third-party scripts you add to Your Website are third-party services under Section 11, used under your own agreements with those providers. Where a visitor's region requires consent, CloudBridal's consent banner keeps those scripts off until the visitor allows them, but you remain responsible for having a lawful basis for the scripts you choose to run.

12.8. Visitor Data. For personal data of visitors to Your Website, including Visitor Submissions and the request data that hosting providers process to serve Your Website, you are the controller (or "business") and CloudBridal processes that data on your behalf as your processor (or "service provider") under the CloudBridal Data Processing Agreement, available at cloudbridal.com/data-processing-agreement, which forms part of this EULA. The visit counter records aggregate counts only: it sets no cookies, and a visitor's IP address and browser are used only to compute a code that changes daily; the counter does not store them.

12.9. Copyright Complaints and Repeat Infringers. CloudBridal responds to notices of claimed copyright infringement under the CloudBridal Copyright Policy, available at cloudbridal.com/copyright-policy, which forms part of this EULA. In response to a notice, CloudBridal may remove or disable access to Website Content, will notify you, and may restore it after a valid counter-notice, as that policy describes. CloudBridal will, in appropriate circumstances, terminate the Website Service, and may terminate the account, of a merchant who is a repeat infringer.

12.10. Your Domain. You register and keep your domain in your own name, with a registrar of your choice. Connecting it to the Website Service points it at CloudBridal's hosting; you remain responsible for its registration, renewal, and DNS records, including those for your email.

12.11. Turning the Website Service Off. You may turn the Website Service off at any time in the application. When you do, billing for the Website Service stops and Your Website goes offline, usually within a minute. Your Website Content, Visitor Submissions, settings, and connected domains stay in your account, so you can turn the Website Service back on later. While Your Website Content is in your account, you can download it from the Website area ("Download my content") as a zip file of your pages, posts, and photos. If your subscription ends, Section 8 applies to Website Content and Visitor Submissions as it does to all Merchant Data. CloudBridal may also take Your Website offline under Section 10.2 or Section 12.9, for non-payment, or when your account is deactivated or suspended.

12.12. Availability. Your Website is served through third-party hosting providers. Section 17 applies to the Website Service, and outages of those providers, or problems with your domain's registration or DNS, are not a failure of the Website Service.

12.13. Relationship to the Terms. This Section 12 applies to the Website Service in addition to the Terms, and where they differ, this Section 12 prevails. In particular:

(a) Your Website is your website. It is not part of "This Application" as the Terms define it, and visitors to Your Website are not Users under the Terms. Your own terms and privacy policy apply to them;

(b) where the Terms say that CloudBridal does not filter or moderate content, that is subject to the authorization check described in Section 10.2 and Section 12.5(c), which concerns who is asking, not what the content is; and

(c) the rights you grant in Section 12.3 are in addition to the license over your content that you grant under the Terms.

13. E-Signatures

13.1. CloudBridal may provide an e-signature feature that allows you to send documents for electronic signature. CloudBridal captures audit information such as IP address, user agent, and timestamp to support the validity of signatures.

13.2. No Legal Guarantee. CloudBridal facilitates electronic signatures but does not guarantee that any e-signed document will be legally enforceable in any jurisdiction. The legal enforceability of electronic signatures varies by jurisdiction and document type. You are solely responsible for determining whether electronic signatures are appropriate and legally sufficient for your specific use case. CloudBridal is not liable for any loss or claim arising from reliance on the enforceability of an e-signed document.

13.3. Record Retention. E-signed documents and their associated audit trails are retained as part of your Merchant Data and are subject to the data retention provisions of Section 8.

14. Branding and Customization

14.1. CloudBridal may allow you to customize certain aspects of the application's appearance. These customizations are cosmetic and do not alter the underlying functionality of the platform.

14.2. CloudBridal Branding. Public-facing pages generated by CloudBridal may display "Powered by CloudBridal" or similar branding. CloudBridal reserves the right to display its branding on any part of the Service, subject to any branding removal options that may be available on certain subscription tiers.

14.3. Not White-Label. Customization options do not constitute a white-label solution. The underlying platform framework, functionality, and architecture remain CloudBridal's intellectual property regardless of cosmetic customizations.

15. Intellectual Property

15.1. CloudBridal's IP. CloudBridal, including its software, codebase, user interface, design, documentation, generated reports and templates, APIs, trade names, trademarks, and all related intellectual property, is and remains the exclusive property of Cloud Innovations LLC.

15.2. Your IP. Subject to the licenses granted in Sections 6.2 and 12.3, nothing in this EULA transfers ownership of your Merchant Data, your business name, your trademarks, or your original content to CloudBridal.

15.3. Feedback. If you provide suggestions, ideas, or feedback about CloudBridal ("Feedback"), you grant CloudBridal a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into the Service without obligation to you.

16. Sensitive Data

16.1. CloudBridal is designed for business operations in the retail and service industries. The platform is not designed or intended for storing highly sensitive personal data such as government-issued identification numbers (including Social Security numbers, Tax File Numbers, and similar identifiers), medical records, financial account numbers (other than payment information handled through Stripe), or any data subject to heightened regulatory requirements such as HIPAA.

16.2. You are solely responsible for ensuring that the data you input into CloudBridal is appropriate for the platform's intended use. CloudBridal disclaims all liability for any claims arising from your storage of data that exceeds the platform's intended scope as described in this Section.

17. Service Availability

17.1. The availability of the CloudBridal Service is addressed in the CloudBridal Service Level Agreement ("SLA"). This EULA does not create any independent availability or uptime commitments.

18. Modifications to this EULA

18.1. CloudBridal may modify this EULA at any time by posting an updated version at the URL where this document is hosted. Continued use of the Service after changes are posted constitutes acceptance of the modified EULA.

19. Contact

For questions about this EULA, contact Cloud Innovations LLC at support@cloudbridal.com.