Client portal
The Answer to "Just Checking In on My Dress"
Every bride wants to know where her gown is, what she owes, and what happens next. The CloudBridal client portal answers all three at 11pm on a Tuesday — so your phone stays quiet and your staff stays on the floor.
Orders & progress
Her Order, Her Timeline, Her Answer
Brides see their orders in the portal — with an order progress tracker that shows where things stand on the way to arrival. The question that used to be a phone call becomes a glance at her phone.
You stay in control of expectations: an arrival buffer you configure keeps the portal's promises conservative, so the portal never writes a check your designer's shipping schedule can't cash.
- Orders visible with progress tracking toward arrival
- Configurable arrival buffer keeps expectations realistic
- Payments and receipts listed with card details and receipt numbers
- Appointments visible in the same place
Self-service payments
Balances That Pay Themselves Down
With client-initiated payments enabled, a bride can pay toward her balance directly in the portal — no phone call, no card read out loud over lunch break. Payments land in CloudBridal like any other, recorded against her order with a receipt she can always find again.
Sharing a quote? She can review and accept it in the portal, with any required deposit surfaced right there — turning "let me think about it" into a signed-off sale without another appointment.
- Brides pay toward balances in the portal, on their own schedule
- Payments recorded automatically with receipts they can retrieve anytime
- Shared quotes reviewed and accepted online, deposits included
- You choose which of these are enabled — every capability is a setting
E-signatures
Contracts Signed Before the Ink Dries on the Sale
Sales agreements, special-order terms, pickup policies — documents go to the bride for signature and come back signed, with an audit trail. Required acknowledgments make her confirm the terms that matter (all sales final, storage windows) before the signature counts.
Signing works wherever the bride is: from the link on her phone, in the store, or right on the card reader at checkout.
- Documents sent for signature with status tracking and an audit trail
- Required acknowledgments before signing — the terms can’t be skimmed past
- Sign on her phone, in-store, or on the card reader at the counter
Favorites & showcase
She Falls in Love Before She Walks In
Connect the portal to your public inventory showcase and brides browse your gowns and save favorites ahead of the visit. Favorites picked in-store by your stylist and favorites she submits herself merge into one list on her profile — so the gowns are pulled before she arrives.
- Brides browse your showcase and save favorites from home
- In-store and customer-submitted favorites merge on the profile
- Stylists see her list before the appointment and prep the room
And the rest
Secure, Branded, and Under Your Control
The portal is built to feel like your boutique — and to never become a support burden of its own.
No passwords to forget
Your brand, not ours
Feature-by-feature control
Files and documents
Self-service registration
Easy to hand out
Good to know
Frequently Asked Questions
Common questions about the client portal in CloudBridal.
How do brides log into the client portal?
With a one-time verification code sent by email or text — no accounts or passwords. Staff send an invitation or a direct link, and the bride is in within seconds.
Can brides pay through the portal?
Yes, when you enable client-initiated payments. Brides pay toward their balance with a card, the payment records automatically against the order, and they get a receipt they can always retrieve.
Can brides see where their dress order stands?
Yes. The order progress tracker shows each order’s status on the way to arrival, with a configurable buffer so the portal stays conservative about dates.
Does the portal handle e-signatures?
Yes. Send sales agreements and policies for signature; brides sign from the portal link, in-store, or on the card reader. Required acknowledgments can gate the signature, and every document keeps an audit trail.
Can I control what appears in the portal?
Every capability — orders, appointments, receipts, payments, quotes, favorites, registration, file uploads — is an individual setting. Start with just order visibility and add more as you get comfortable.
Is the client portal an extra add-on?
No — the portal is part of CloudBridal, not a separately licensed module. See the pricing page for plan details.
Can the portal match my boutique’s branding?
Yes — you set the portal colors and welcome text, and your logo and business details carry through, so it reads as your boutique’s portal rather than generic software.
Keep exploring
Related Features & Resources
CloudBridal is one connected system — see how this works together with the rest of the platform.
Payment Processing
Client-initiated payments ride the same Stripe integration as your card readers and payment links.
Inventory Management
The showcase brides browse for favorites is your real inventory, published on your terms.
All Features
The portal is one piece of the connected boutique — see everything else it talks to.
Ready to give brides their answer at 11pm?
Start your 30-day free trial — no credit card required — and send your first portal invitation today.