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Client portal

Give brides a place to check their order and pay.

A branded page where she can follow her order, pay a balance, and sign documents, while your team stays focused on the visit in front of them.

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Client Portal
A bride’s client portal with a countdown to her wedding, pending payments, and order progress
The same portal on her phone: countdown, payment reminders, and order progress
“The individual client portals give our brides the right amount of visibility, while keeping our internal workflow completely seamless.”
Taryn
Co-founder, Bride Savvy LLC
Read the boutique’s story →

Orders & progress

Order progress and expected arrival dates

Brides see their orders in the portal — with an order progress tracker that shows where things stand on the way to arrival. The question that used to be a phone call becomes a glance at her phone.

You stay in control of expectations: an arrival buffer you configure adds time to the expected arrival date shown to the bride, so a short delay from the designer doesn’t change the date she was given.

  • Orders visible with progress tracking toward arrival
  • Configurable arrival buffer keeps expectations realistic
  • Payments and receipts listed with card details and receipt numbers
  • Appointments visible in the same place
A bride’s order in the portal on her phone: ordered, the estimated arrival date, and her payment schedule below

Self-service payments

A clear way to pay the balance

With client-initiated payments enabled, a bride can pay toward her balance directly in the portal — no phone call, no card read out loud over lunch break. Payments land in CloudBridal like any other, recorded against her order with a receipt she can always find again.

Sharing a quote? She can review and accept it in the portal, with any required deposit surfaced right there — turning “let me think about it” into a signed-off sale without another appointment.

  • Brides pay toward balances in the portal, on their own schedule
  • Payments recorded automatically with receipts they can retrieve anytime
  • Shared quotes reviewed and accepted online, deposits included
  • You choose which of these are enabled — every capability is a setting
Learn more about payments →
Paying the next installment from the portal on her phone: the amount due, its date, and a secure card form

E-signatures

Keep agreements with the order

Sales agreements, special-order terms, pickup policies — documents go to the bride for signature and come back signed, with an audit trail. Required acknowledgments make her confirm the terms that matter (all sales final, storage windows) before the signature counts.

Signing works wherever the bride is: from the link on her phone, in the store, or right on the card reader at checkout.

  • Documents sent for signature with status tracking and an audit trail
  • Required acknowledgments for the terms you want confirmed before signing
  • Sign on her phone, in-store, or on the card reader at the counter
Signing a sales agreement on her phone: both required terms confirmed and her signature drawn

Favorites & showcase

Save favorite gowns before the appointment

Connect the portal to your public inventory showcase and brides browse your gowns and save favorites ahead of the visit. Favorites picked in-store by your stylist and favorites she submits herself merge into one list on her profile — so the gowns are pulled before she arrives.

  • Brides browse your showcase and save favorites from home
  • In-store and customer-submitted favorites merge on the profile
  • Stylists see her list before the appointment and prep the room
Learn more about inventory →
Showcase
The public inventory showcase with curated collections brides browse to pick favorites

And the rest

Secure, branded, and under your control

Choose the branding and features your brides see, while keeping the internal workspace for your team.

No passwords to forget

Brides verify with a one-time code by email or text — no accounts to create, no password resets to field.

Your brand, not ours

Portal colors and welcome text are yours to set, so the experience feels like your boutique end to end.

Feature-by-feature control

Orders, payments, quotes, favorites, registration, uploads — each part of the portal can be switched on or off.

Files and documents

Share customer-specific files or publish documents to every portal at once — care guides, policies, event info.

Self-service registration

New brides complete your registration questions online, and answers land on the profile before the first visit.

Easy to hand out

Email invitations, direct links, and staff preview links — getting a bride into her portal takes seconds.

Good to know

Frequently asked questions

Common questions about the client portal in CloudBridal.

How do brides log in to the client portal?
With a one-time verification code sent by email or text — no accounts or passwords. Staff send an invitation or a direct link, and the bride is in within seconds.
Can brides pay through the portal?
Yes, when you enable client-initiated payments. Brides pay toward their balance with a card, the payment records automatically against the order, and they get a receipt they can always retrieve.
Can brides see where their dress order stands?
Yes. The order progress tracker shows each order’s status on the way to arrival, with a configurable buffer so the portal stays conservative about dates.
Does the portal handle e-signatures?
Yes. Send sales agreements and policies for signature; brides sign from the portal link, in-store, or on the card reader. Required acknowledgments can gate the signature, and every document keeps an audit trail.
Can I control what appears in the portal?
Every capability — orders, appointments, receipts, payments, quotes, favorites, registration, file uploads — is an individual setting. Start with just order visibility and add more as you get comfortable.
Is the client portal an extra add-on?
No — the portal is part of CloudBridal, not a separately licensed module. See the pricing page for plan details.
Can the portal match my boutique’s branding?
Yes — you set the portal colors and welcome text, and your logo and business details carry through, so it reads as your boutique’s portal rather than generic software.

Keep exploring

Related features & resources

See how this connects to the rest of CloudBridal.

Payment Processing

Client-initiated payments ride the same Stripe integration as your card readers and payment links.

Explore payments →

Inventory Management

The showcase brides browse for favorites is your real inventory, published on your terms.

Explore inventory →

How It Works

The portal is one piece of the connected boutique — see everything else it talks to.

See how it works →

See the portal your brides would use.

Start your 30-day free trial — no credit card required — and send your first portal invitation today.

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